Returns & Repairs

Contact Information:

Phone Number: +1 561 646 2290

WhatsApp: +52 322 149 6295

Shipping Policy:

All orders are hand-packaged by Debbie herself and delivered by DHL Express or FedEx depending on the buyer's location. Both shipping carriers have a delivery time of approximately 3 to 7 business days (also depending on destination country). Tracking numbers are given to the client as soon as the order has been shipped. Shipping costs usually range from approximately $20 to $40 USD, although the cost can be higher when shipped to destination countries such as Asia, Europe, and Australia.

Returns Policy:

We do not accept returns. Sales are final. However, we will accept the return of an order if the product(s) have been damaged or the wrong piece(s) were delivered. If this is the case, a shipping label will be sent to you via electronic mail so that the order can be shipped back and, therefore, cancelled or replaced. Processing time for a replacement is usually 3 to 4 business days once the return has been received, but the client will be notified directly of the time period. If you encounter an issue, please feel free to reach out to us via email or phone.

Repairs Policy:

At Debbie de la Cueva, we take great pride in the craftsmanship and longevity of each piece. We understand that with time and wear, your jewelry may require repair or restoration.

The cost of repairs is determined on a case-by-case basis and depends on the extent of the damage and the level of work required to restore each piece to its original condition. Once the piece is assessed, you will receive a detailed estimate before any work begins.

Debbie de la Cueva covers all shipping costs associated with the repair process, ensuring a seamless and stress-free experience for our clients.